Privacy & cookie policy

Who we are

The organization accountable for the personal information described in this notice is:

• Emerald Workforce Canada Inc., operating this employment service as Emerald Workforce
• A federal corporation under the Canada Business Corporations Act, Corporation No. 1234567-8
• Suite 300, 1200 Bay Street, Toronto, Ontario M5R 2A5
• Email: workforce@emeraldworkforce.ca

We handle personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). Where provincial law applies instead or as well — Quebec's Law 25, or the Personal Information Protection Acts (PIPA) of British Columbia and Alberta — we follow it. The oversight body is the Office of the Privacy Commissioner of Canada.

What personal data we collect

When you browse the site

Your IP address and basic technical information (browser, device type, pages viewed) are processed by our hosting provider to serve the site and keep it secure. If — and only if — you accept the relevant cookies, analytics and advertising identifiers are also collected. See Cookies.

When you apply for a job

Depending on which form you use, we collect: your first and last name, date of birth, email address, phone number, home address, city, registered address, nationality, right-to-work status, the role and location you want, shift preference, earliest start date, work experience, skills, languages, driving licence, and any additional notes you write.

The full application form also asks about medical conditions, allergies and previous injuries. This is sensitive personal information. It is optional, it is used solely to keep you safe on site, and it is collected only with your express consent.

When you report an employer

Your name and contact details, date of birth, address, the employer and workplace concerned, the date and time of the incident, who you spoke to, and the details you describe.

When you verify your identity

An image of your identity document, a short video of your face, and — where you choose to provide it — a proof-of-address document. See Identity verification below.

Why we process it — purposes & consent

Giving us your application details is not a legal requirement, but without them we cannot process an application or refer you to an employer. Where we rely on consent, you can withdraw it at any time, subject to legal or contractual restrictions — withdrawing consent does not undo processing already carried out.

Identity verification

To confirm that an applicant is a real person, we ask you to photograph an identity document and record a short video of your face. Before anything is captured you are shown what will be collected and must actively agree — nothing is recorded if you do not.

• The face video is used to check that a live person is present and that they match the photo on the document. This is sensitive identity-verification data, handled only with your express consent.
• The document image and face video are transmitted over an encrypted connection and stored in our own Google Workspace account, accessible only to staff handling your application.
• We do not use your face or document to build a biometric profile, and we do not use them for any purpose other than verifying this application.

Automated decision-making

The verification produces an automated result — approved, rejected or referred — based on automatic checks such as whether the document is readable, whether a face is present, and whether the images meet quality thresholds. We do not make decisions that have a significant effect on you by solely automated means: a person reviews the outcome before it affects your application. You can always ask for a human to review the decision, express your point of view, and contest the outcome. Email us and a person will look at it.

Who we share your data with

• The employer you apply to. We pass on the details needed to consider you for the role. We do not sell your data or share it with anyone else for their own marketing.
• Google. Applications and uploaded documents are stored in Google Workspace (Sheets and Drive), which we use as our processor.
• Hostinger International Ltd. Hosts this website and its server logs.
• Google (Google Ads) and Meta, for advertising measurement — only if you accept advertising or analytics cookies.
• Public authorities, where we are legally required to disclose — for example to provincial employment standards authorities, the Canada Revenue Agency (CRA) or law enforcement.

Transfers outside Canada. Some of our processors (notably Google and Meta) store or process data outside Canada — for example in the United States — as part of their global infrastructure. Where they do, contractual safeguards apply, and your information may be subject to the laws of the country where it is held.

How long we keep it

Deletion of applications and complaints runs automatically on a schedule; we do not keep records beyond the periods above unless we are legally required to.

Your rights

Under PIPEDA you have the right to:

• Access the personal information we hold about you, and get a copy of it.
• Correct anything inaccurate or incomplete.
• Withdraw consent at any time, where consent is the basis (identity check, health information, cookies) — subject to legal or contractual restrictions.
• Human review of an automated verification decision — see Identity verification.
• Challenge our compliance with PIPEDA, and complain to the Office of the Privacy Commissioner of Canada.

To exercise any of these, email workforce@emeraldworkforce.ca. We respond within 30 days.

If you are not satisfied with how we handled your information, you can complain to the Office of the Privacy Commissioner of Canada: 30 Victoria Street, Gatineau, QC K1A 1H3 — toll-free 1-800-282-1376 — priv.gc.ca.

Cookies

A cookie is a small file stored on your device. We use as few as we can. Nothing except strictly necessary cookies is set until you choose to allow it — analytics and advertising stay switched off, and their scripts are not even loaded, until you accept them in the banner.

Changing your mind

To change or withdraw your cookie choice, contact us and we'll adjust your cookie preferences. You can also delete cookies in your browser settings at any time.